"Thank you for turning this around within the very short time scale"
To provide an earth moving and construction customer with a replacement fluid sealing product that is machine specific and the only reference to it is a broken sample.
The customer dropped a sample into one of our UK branches. The sample was then passed to our in-house Inspection and Quality team who examined and tested it.
Within one working day the inspection and quality team were able to correctly identify the mechanical seal and more importantly offered a replacement part to the customer from stock.
This allowed the customer to reduce their downtime, identify the part and re-order in case the situation occurs again.